Shipping policy

Shipping Policy

Thank you for shopping with Little Promises Co. Every order is prepared in-house with care, and we work to get your Little Promises items on their way as quickly as possible.

Where We Ship

Little Promises Co currently ships within the United States only.

At this time, we do not offer international shipping.

Processing Time

Orders are generally processed within 1–3 business days.

Processing time is the time needed to prepare your order before it is handed over to the shipping carrier. Business days do not include weekends or major holidays.

Shipping Options

Available shipping options and applicable shipping charges are displayed at checkout.

Depending on availability and destination, orders may be shipped using carriers such as USPS, UPS, or FedEx.

Free Shipping

Orders totaling $24 or more qualify for free shipping within the United States.

The qualifying order amount is calculated before applicable taxes and after discounts unless otherwise stated during a promotion.

Estimated Delivery Time

Standard shipping generally takes approximately 3–5 business days after your order has shipped.

Delivery estimates are not guaranteed. Carrier delays, weather, holidays, high shipping volumes, service disruptions, or other circumstances outside of our control may affect delivery times.

Order Tracking

Once your order has shipped, tracking information will be provided when available.

Please allow some time for the carrier to update tracking information after your shipping confirmation is sent.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error after placing an order, contact us as soon as possible. Because orders may begin processing shortly after they are placed, we cannot guarantee that an address can be changed once processing or shipment has begun.

Delayed Packages

Once an order has been transferred to the shipping carrier, delivery timing is primarily controlled by the carrier.

Little Promises Co is not responsible for carrier delays caused by weather, holidays, service interruptions, or other circumstances outside of our reasonable control.

If tracking shows an unusual delay or delivery issue, please contact us and we will do our best to assist you.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

Please include your order number, a description of the issue, and clear photos when applicable.

Eligible replacements or refunds will be handled according to our Return & Refund Policy.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Because orders may begin processing shortly after they are placed, cancellation requests cannot be guaranteed once preparation has begun.

For shipping or order questions, contact:

Brittany.Cortner@littlepromisesco.com

We appreciate your support of Little Promises Co and look forward to preparing something meaningful for your little promise.

♡ Little Promises Co

Little messages with big meaning, made for the moments you never want to forget.